Draft for review. This is a draft policy provided as a starting point. It has not been reviewed by a legal professional and must be checked and completed before the site goes live.
These terms set out the basis on which I-Assess Solutions provides assessment services and on which this website is made available. Please read them carefully. By using this website, or by instructing us to carry out an assessment, you agree to these terms.
In these terms, "we", "us" and "I-Assess Solutions" refer to [confirm registered legal entity name and address].
1. Our services
We provide independent vehicle assessment services, including:
- Desktop assessments, being remote estimating and validation from photographs and estimating data
- Physical inspections, being on-site inspection of a vehicle by a trade-qualified engineer
- Roadworthiness reports, being independent reporting on the roadworthy condition of a vehicle
Further detail on each service is set out on our services pages.
2. Instructions and acceptance
An instruction is only accepted once we confirm it. Submitting a form on this website, sending an email or leaving a message does not by itself create a binding engagement. We may decline an instruction, including where we consider that we could not act independently, where there is a conflict of interest, or where we do not have capacity to meet the timescale required.
Turnaround times quoted on this website are targets based on normal working conditions and are not guarantees. Timescales depend on our receiving the information we need, on vehicle availability and access, and on other factors outside our control.
3. Independence and the nature of our reports
Our reports are independent professional opinions based on the information available to us at the time of assessment. We hold no repairer affiliations and no salvage interests, and our opinion does not change according to who instructs us.
A report is an opinion, not a guarantee of any particular outcome. We do not warrant that any insurer, court, tribunal or other party will accept our findings, or that a claim will be settled in any particular way. Our assessment reflects the evidence made available to us. If information is incomplete, inaccurate or withheld, our conclusions may be affected.
4. Your responsibilities
- Provide accurate, complete and up to date information when instructing us
- Provide clear photographs and any estimating data or documentation relevant to the assessment
- Arrange access to the vehicle where a physical inspection is required
- Tell us promptly if any information you have given us changes or turns out to be incorrect
- Ensure you are entitled to share with us any personal data or documentation you send
We are entitled to rely on the information you provide. We are not responsible for conclusions that prove inaccurate because the information supplied to us was inaccurate or incomplete.
5. Fees and payment
Fees, payment terms, VAT treatment and any cancellation or abortive charges are [to be confirmed and inserted]. Where an assessment is carried out under an agreed rate card or service level agreement with an instructing party, the terms of that agreement apply to fees.
6. Intellectual property
We retain copyright and all other intellectual property rights in the reports, calculations and materials we produce. On payment of our fees, the instructing party is granted a licence to use the report for the purpose for which it was commissioned, including in connection with the relevant claim or proceedings.
Reports may not be published, reproduced in part in a way that changes their meaning, or relied on by a third party for a different purpose, without our written consent. The content of this website, including text, images and branding, remains our property or that of our licensors.
7. Liability and professional indemnity
We carry professional indemnity insurance appropriate to the assessment work we undertake. Details of cover are available on request.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Subject to that, the extent of our liability, including any financial cap and the treatment of indirect or consequential loss, is [to be settled on legal review and checked against the professional indemnity policy wording]. This section is deliberately left open in this draft rather than stating a position that has not been reviewed.
8. Confidentiality
We treat information received in the course of an instruction as confidential and do not disclose it other than for the purpose of carrying out the assessment, where required by law or by a court, or where the instructing party consents. Personal data is handled in line with our privacy policy.
9. This website
This website is provided for general information about our services. We take care to keep it accurate but do not warrant that it is complete or current at all times. Nothing on this website constitutes professional advice on a specific matter, and no engagement arises until an instruction has been accepted.
10. Governing law and jurisdiction
These terms and any dispute arising out of or in connection with them are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction.
11. Changes to these terms
We may update these terms from time to time. The version in force at the date an instruction is accepted applies to that instruction. The date at the top of this page shows when these terms were last updated.
12. Contact
For any questions about these terms, contact Mark Cunningham at mark@iassess.ie or through our contact page.